Services

Practical, hands-on operational expertise — tailored to what your business actually needs.

Operations Management

Full operational oversight designed to keep your business running like a well-oiled machine. From process design and workflow optimisation to performance tracking and cross-team alignment, I take ownership of the day-to-day so you can focus on growth.

  • Operational strategy and execution
  • Workflow design and documentation
  • Cross-departmental coordination
  • Performance reporting and MI dashboards
  • Compliance and regulatory alignment

Proven Results

Delivered £3M revenue operations with £2.5M profit through structured operational leadership.

Strategic Input

7+ years on leadership teams, guiding business direction and aligning vision with actionable plans.

Business Strategy & Planning

Turning your vision into a clear, measurable roadmap. I work with founders and senior teams to set goals, define KPIs, and build the strategic plans that drive real outcomes — not just slide decks.

  • Strategic business planning
  • Goal setting and KPI development
  • Performance management frameworks
  • Market entry and growth strategy
  • Trade exit and business preparation for sale

Team Leadership & Development

Your team is your biggest asset. I help build, develop, and lead high-performing teams — from recruitment and onboarding through to coaching, culture development, and performance management.

  • Recruitment and onboarding programmes
  • One-to-one coaching and development
  • Induction programme design
  • Performance management and appraisals
  • Team culture and accountability frameworks

Teams Led

Managed cross-functional teams across marketing, operations, buying, customer service, and fulfilment — including 20+ volunteers at We Care Leeds.

Efficiency Gained

Implemented new reporting processes, reduced duplication, and improved cross-departmental compliance across multiple organisations.

Process Improvement

Bottlenecks cost money. I identify inefficiencies, streamline workflows, and implement systems that reduce duplication, improve accuracy, and free up your team to focus on what matters.

  • Workflow analysis and optimisation
  • Process documentation and standardisation
  • Reporting and data quality improvements
  • Cross-departmental handover optimisation
  • Continuous improvement frameworks

Financial Oversight & Budgeting

Keeping your finances under control with practical, hands-on budgeting and cost management. From invoicing and financial tracking to cost-saving initiatives that protect your bottom line.

  • Budgeting and forecasting
  • Cost-saving initiative design
  • Financial performance tracking
  • Client account invoicing and reconciliation
  • Overhead reduction and restructuring

Bottom Line Impact

Maximised profitability through budgeting and cost-saving across £3M operations and a £2M e-commerce business.

Built & Scaled

Built EcoVibe from concept to £2M revenue including Amazon marketplace, then prepared it for trade exit.

Growth & Scaling

Whether you're launching a new venture, scaling an existing operation, or preparing for exit, I bring the operational expertise to make it happen sustainably. From supply chain setup to team restructuring, I've done it end-to-end.

  • E-commerce launch and marketplace strategy
  • Supply chain and stock management
  • Business restructuring and overhead reduction
  • Trade exit preparation
  • Scalable process and system design

Not sure which service fits?

Most clients need a blend. Let's talk about your specific challenges and build a plan that works.

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